You are the primary point of contact for clients, making you an important ambassador for Scotia iTRADE. Job Segment: Find out more about how Scotiabank protects the personal information entrusted to us here. However, with a small bit of preparation, you can ace the CSR Interview! Please feel free to contact our Customer Support team at Looking to work as a Customer Service Representative - Scarborough, ON (22.5 hours)? Cantonese, Mandarin, or French), Receive a competitive pay while gaining valuable industry knowledge, Develop your communication, organizational, and interpersonal skills, Get the opportunity to advance your career through other roles within Wealth Management and Scotiabank, Be a part of and contribute to a culture of inclusion, diversity, and potential. Focused on client satisfaction. Facilitate decision making processes by providing timely, meaningful and easily available data. Working at Scotiabank is fun. Location(s): Canada : Ontario : Mississauga. Depending on what branch you end up you may face these kinds of managers.  Online Security GuaranteeÂ. These are often very high, borderline unreachable. Resistant to constructive critique. Team environment. Thorough knowledge of branch regulations, policies procedures, operations and functions to ensure centre operates within audit requirements, Thorough knowledge of the Bank’s transactional services. Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for clients as it pertains to service activities, thereby adhering to established Operating Performance Commitments (OPCs). We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. If you prefer not to receive these types of electronic messages you may opt-out by clicking the “Unsubscribe” link contained in any such message.  My colleagues and I have amazing relationships, which makes my typical day at work exceptional. Today’s top 9 Scotiabank Customer Service Representative jobs in Canada. To us that means ensuring that our customers' personal information remains confidential and secure, adhering to appropriate sales practices within the banking industry and resolving customer … I recommend working at Scotiabank due to the joy that everyone brings working here. Most recently, I had a mortgage with Scotia Bank. Scotia iTRADE is a top Canadian brokerage committed to helping investors achieve their goals through exceptional service, unique educational tools and resources, and a personalized digital experience. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Ltd. All Rights Reserved. management and environment was great and supportive, my branch is just really busy so can be stressful sometimes. Management is awesome. What do you like best about working here? How would you describe your ideal candidate for this position? We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. Answered an average of 15 calls per day by addressing customer inquiries, solving problems and providing new product information. Our community is ready to answer. Responds promptly and effectively to service inquiries, concerns and complaints from Banking partners, with the ability to: Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required. I want to make sure that the customer feels comfortable and wants to come back. They frequently make us take calls for things we have not been trained in, often making mistakes that cause VERY high call volumes that WE have to deal with. Proven customer service skills, as well as flexibility to adapt to changing environments. Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if required. Great work environment, management and colleagues are supportive and genuinely care for their customers and staff. You are dealing with peoples homes, mortgages, savings, investments etc so you need to be prepared to answer questions or concerns with professionalism and great detail. Mention you work well under pressure, and you will be able to get my tasks completed in a timely manner. Regardless of your position, if you're in a retail branch you are expected to meet sales goals. We value teamwork and trustworthy relationships with one another. As Canada's International Bank, we are a diverse and global team. Customer Service Representative (Former Employee) - Linstead, St Catherine, Jamaica - September 1, 2017 Scotiabank is extremely customer centric, high on technology, and staff satisfaction. I am luck I have a chance to work with nice people so sometimes days are ok, but being honest, after a year there, I am looking for another job. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team. Why did you leave your job at Scotiabank? Supportive management team that provided constant feedback, support and coaching to their staff. There are three easy ways to access your Scotiabank accounts while outside of Canada: Online. Click on the links below for information on how to.

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